Privacy policy | Medserena Open MRI

Booking Terms and Privacy Policy

Please read the following terms and conditions and privacy policy before completing a booking request form.

Referred Patients

Medserena accepts referrals for most medical conditions where an MRI scan is indicated or for reassurance purposes. You can use the online booking form to request an appointment and you’ll have the option to upload your referral letter. All booking requests and referral letters are reviewed (triaged) by our clinical lead before appointment times are offered to you.

All patients are required to complete a safety questionnaire and informed consent just prior to their scan. On occasion, this may exclude proceeding with the scan if your circumstances have changed since completing the booking form. All reports and images will be supplied directly to your referrer. Radiologist reports are emailed normally within 3 to 5 days.

Referrals are accepted on a private medical insured, self-pay or authorised invoice basis (such as from the NHS). For private medical insured and self-pay patients, a £150 deposit towards the price of the scan is required to secure your appointment.

Self-Referred Patients

Medserena accepts self-referrals for most medical conditions where an MRI scan is indicated or for reassurance purposes. We cannot accept self-referrals for monitoring known malignant disease or for any scans requiring contrast agent enhancement.

You can use the online booking form to request an appointment, all booking requests are reviewed (triaged) by our clinical lead before appointment times are offered to you.

Self-referrals are accepted solely on a self-pay basis and a £150 deposit towards the price of the scan is required to secure your appointment.

Please be aware of the following important information prior to proceeding with a self-referral booking:

  • Self-referral scans will only be offered to those aged 18 and above.

  • On the booking form you will need to explain the reasons why you are self-referring. If it is for a medical condition, this must be self-documented including for reassurance.

  • You must be registered with a GP or other responsible health care professional to whom a copy of the report will be sent. It is a requirement for us, as a diagnostic centre, to be able to communicate results to a doctor or healthcare professional, so that they can make recommendations about your future care.

  • All patients are required to complete a safety questionnaire and informed consent just prior to their scan. On occasion, this may exclude proceeding with the scan if your circumstances have changed since completing the booking form.

  • We will not be able to discuss the findings of the scan directly with you on the day of your appointment. Your scan report may contain medical terms that you may find confusing or of concern and all discussions about your report’s content and recommendations (if any) must be conducted with your GP or other responsible heath care professional. Your GP or responsible health care professional will be at liberty to contact us or the reporting radiologist for further information as required.

  • On occasion, an MRI scan may identify unexpected abnormalities which may or may not require further investigation. If so, these findings will be identified on the report and any recommendations arising will be followed up by your GP or responsible healthcare professional.

  • You will receive your scan images in digital format on the day of your appointment and the radiologist report will be emailed to you within 3-5 days. A copy of the report will also be sent to your GP or responsible heath care professional.

  • You may bring a friend or relative with you, who may, if required, stay with you for the scan itself, subject to safety checks. Unfortunately, children under the age of 16 cannot accompany you unless another adult is with you and available to supervise the child.

Privacy Policy

This website is brought to you by Medserena Upright MRI Ltd. We take the privacy of our website users very seriously. We ask that you read this Privacy Policy ('the Policy') carefully as it contains important information about how we will use your personal data.

For the purposes of the General Data Protection Regulation, Medserena Upright MRI Ltd. ('we' or 'us') are the 'data controllers' (the company who is responsible for, and control the processing of, your personal data).

Our staff are fully trained to understand their legal and professional obligations to protect your information.

In order to support your care, we maintain certain records about you and we take great care to ensure your information, which may be electronic, on paper or both, is kept confidential, secure and used appropriately:

  • Your name, age, and contact details.
  • Details of your appointments and centre visits.
  • Records about your health, illness treatment and care.
  • Results of your MRI investigations.
  • Information from other health professionals.
  • Details of your credit/debit cards or banking information.
  • Patient experience feedback and surveys.
  • Information about complaints and incidents.
  • Records of calls we receive or make.
  • Other information we receive from other sources, including from your use of our website and other digital platforms or information provided by other companies who have obtained your permission to share information about you.

When is your information shared?

We will only pass on identifiable information about you with health professionals who are treating you to support the direct provision of your care. They will ask your permission to see your information when they see you. We will not disclose your identifiable information to anyone else without your permission unless in exceptional circumstances (such as life or death situations), or where the law requires us to do so.

If you have private healthcare insurance, certain details may be shared with the company of which you are a member to ensure that payment can be made to us for the service you have received.

You have the choice to share or not to share

You can ask for all or some of your information not to be shared outside of the centre. If you decide not to share at all this will not affect your entitlement to care. However, it may result in the delivery of your care being less efficient as clinicians will not see your full MRI history.

Your Rights

You have the right to request a copy of the information that we may hold about you. If you would like a copy of some or all of your personal information, you should:

  • Put your request in writing
  • Include proof of your identity and address (for example a copy of your driving licence or passport, and a recent utility or credit card bill)
  • Specify the personal data you want access to, including any account or reference numbers where applicable

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

How to contact us

Please contact us if you have any questions about our privacy policy by:

  • Using your nearest Medserena Upright MRI centre contact form which can be found on the location pages of this website
  • Or writing to us at Medserena Upright MRI Ltd, 114a Cromwell Road, Kensington, London SW7 4ES

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.